Scheduling & dispatch
Book calls, assign technicians, manage the week, and see live field status from one dispatch workspace.
From first call to final payment
Run the whole service business from one connected workspace.
Stop stitching together scheduling, estimates, field texts, invoices and spreadsheets. Keep customers, technicians, jobs and money connected from the office to the field.
Owner & office workspaceTechnician mobile modeCustomer approvals & payments
Today
Operations dashboard
+ Book job
Jobs today
8
Outstanding
$6.4k
Techs active
4
Upcoming jobs
9:00AC not coolingMiguelScheduled
11:30Water heaterChrisScheduled
2:00Panel repairDarrenScheduled
Attention needed
5
2 invoices · 2 follow-ups · 1 unassigned
Dispatch map
Live technicians + scheduled jobs
Built for service businesses that live between the office, the truck and the customer’s front door
One connected system
Everything the service day needs. Without the software maze.
The goal is simple: the office books it, the technician sees it, the customer approves it, and the money gets tracked without re-entering the same information in five places.
Estimates that turn into work
Build clear estimates, send them for customer approval, and keep the approved scope connected to the job.
Technician field mode
Give technicians a focused mobile workflow for directions, arrival, photos, notes, signatures, completion, and payment.
Invoices, deposits & balances
Track deposits, partial payments, cash, checks, ACH, card-by-phone records, and final balances without losing the money trail.
Live dispatch map
See technician GPS positions beside scheduled jobs, route the day, and identify the nearest technician for unassigned work.
Customer automations
Keep appointment reminders, estimate follow-ups, overdue invoice reminders, service-plan reminders, and review requests moving automatically.
QuickBooks Online connection
Connect the company’s own QuickBooks Online account and hand off customers, eligible invoices, and completed payments without sharing one accounting connection across businesses.
A workflow people can actually follow
Customer → estimate → job → invoice → payment.
Each step carries the information forward, so the business always knows what was promised, who is going, what happened, and what is still owed.
01
Customer
Keep contact, address, equipment and service history together.
02
Estimate
Present options and collect customer approval online.
03
Job
Schedule, dispatch and guide the technician through the visit.
04
Invoice
Carry deposits and approved work into the final balance.
05
Payment
Collect or record payment and close the job cleanly.
Document the work
Before/after photos, technician notes, documents and customer signatures stay on the job.
Keep roles separated
Owners, dispatchers, office staff and technicians see the tools appropriate to their job.
Know what needs attention
Surface overdue money, unassigned jobs, follow-ups, estimate approvals, service due dates and low stock.
Built for the trades
Flexible enough for different service companies. Focused enough to make sense.
Use the same operating flow whether the company is dispatching emergency calls, preventive maintenance, recurring service, repairs, or larger installation work.
HVAC software →Plumbing software →Electrical software →Garage DoorPest ControlIrrigationLandscapingMechanical & Refrigeration
Field Mode
The technician sees the next action—not the whole office.
1Scheduled
2En route
3On site
4Complete
5Paid
Call
Directions
Work
Connected services
Use Service Command as the operating system—not the bank, accounting system, or phone carrier.
Payments, accounting and e-signature can connect to the company’s supported provider accounts. Business phone/SMS can be provisioned through Service Command when enabled. External provider and carrier charges remain separate from the software subscription.
Payments
Connect your company’s supported payment account. Processing fees stay with the payment provider.
Visit Stripe ↗Phone & SMS
Activate business calling and texting through Service Command when phone service is enabled. Number rental, calling, texting, carrier and messaging-compliance charges are separate from the software subscription.
Visit Twilio ↗Accounting
Connect the company’s own QuickBooks Online account for accounting handoff and synchronization.
Visit QuickBooks Online ↗E-signature
Connect a supported e-signature provider when customer forms and agreements need electronic signatures.
Visit DocuSign ↗External-service charges are separate. Availability, provider pricing, usage charges, carrier fees, compliance requirements and provider terms are not included in the Service Command software subscription.
FAQ
Questions before you start?
What kind of businesses is this built for?+
Small and growing field-service companies that need one place to manage customers, estimates, scheduling, technicians, jobs, invoices, payments, and recurring service.
Can each company use its own logo and branding?+
Yes. The workspace supports company branding, including business name, logo, contact information, service area, and brand color.
Can technicians use it from a phone or tablet?+
Yes. Field Mode is designed around the technician’s daily workflow, with large touch-friendly actions for directions, arrival, work documentation, completion, and payment.
Does it support deposits and payments taken outside the app?+
Yes. Deposits and payments can be recorded for cash, check, ACH, card taken by phone, or another method. They reduce the remaining balance automatically.
Does it include maps and technician locations?+
Yes. Dispatch includes technician GPS positions, scheduled job locations, route shortcuts, and nearest-technician suggestions when location sharing is enabled.
Can customers approve estimates online?+
Yes. Customers can receive a branded estimate, review the options, choose one, and approve it electronically before the job moves forward.
Are phone, payment, accounting, or e-signature provider fees included?+
No. Service Command is the software platform. Payment processing, accounting, e-signature and other connected providers have separate fees, and Service Command phone/SMS service may also have separate number, carrier, voice, messaging and compliance charges. Provider rates, taxes and account terms are not included in the software subscription.
Put the service day in one place
Run the office. Run the field. Know what got paid.
Create your company workspace and start building the customer-to-payment workflow around the way your team actually works.